Question 1

What is a Smart Website?

Accepted Answer

A professional 5-page website built in 5 days. Mobile-first, SEO-ready, and you own everything. Every site ships upgrade-ready with automation and AI under the hood.

Question 2

What are the Smart Website tiers?

Accepted Answer

We offer four tiers: Launch ($249 one-time) for getting online fast, Capture ($97/mo) for lead capture and follow-up, Convert ($197/mo) for turning visitors into customers, and Scale ($297/mo) as an AI-powered growth engine.

Question 3

Do I own my website?

Accepted Answer

Yes. Your website, your data, your customers. No hostage situations, no hidden fees. Leave anytime and take it all with you.

Question 4

How long does it take to build my site?

Accepted Answer

We build and launch your website in 5 business days. Day 1 is setup, Days 2-3 are build, Day 4 is your review, and Day 5 is launch.

Question 5

Can I upgrade my tier later?

Accepted Answer

Absolutely. Every tier is upgrade-ready. Move from Launch to Capture, Convert, or Scale at any time. We handle the transition seamlessly.

Question 6

What is the AI Employee?

Accepted Answer

A managed AI receptionist service that handles voice calls, SMS, and web chat for your business. It answers calls, qualifies leads, books appointments, and recovers missed opportunities, 24/7.

Question 7

What are the AI Employee modes?

Accepted Answer

Three plans: After-Hours ($197/mo) covers calls outside business hours with booking and missed call recovery, Front Office ($297/mo) screens calls during business hours with optional transfer, and Full AI Employee ($597/mo) combines everything.

Question 8

How quickly can the AI Employee be set up?

Accepted Answer

Setup takes about 48 hours. Day 1 is configuration and provisioning, Day 2 is testing and your walkthrough call, and Day 3 is go-live.

Question 9

Will callers know they're talking to an AI?

Accepted Answer

Yes. We comply with California Bot Disclosure Law (§17940). The AI identifies itself clearly at the start of every call, which actually builds trust with callers.

Question 10

What is Web Chat Only?

Accepted Answer

Website-only engagement without phone features. $497 setup + $79/mo. Perfect for businesses that want AI-powered chat on their site without voice capabilities.

Question 11

Are there contracts or cancellation fees?

Accepted Answer

No contracts. No cancellation fees. We earn your business every month. Stay because it works, not because you're locked in.

Question 12

What payment methods do you accept?

Accepted Answer

We accept all major credit cards through our secure Stripe-powered checkout. Setup fees are charged upfront, and monthly subscriptions are billed automatically.

Question 13

What happens if I cancel?

Accepted Answer

Your service continues until the end of your current billing period. Your data is retained for 90 days, giving you time to export anything you need.

Question 14

Are there any hidden fees?

Accepted Answer

No hidden fees. The price you see is the price you pay. SMS, AI minutes, and emails above your included allocation are billed transparently as usage overages.

Question 15

Is domain registration included?

Accepted Answer

Yes. Domain registration is included with all tiers as a value-add. We handle the purchase and DNS configuration during your 5-day build window.

Question 16

What do I need to provide to get started?

Accepted Answer

Your logo, brand colors, business information, and content for your pages. After checkout, we send an intake form to collect everything we need.

Question 17

Do I need a domain name?

Accepted Answer

Not necessarily. During checkout, you can indicate if you already have a domain or need help getting one. We handle domain purchase and setup either way.

Question 18

How many revision rounds do I get?

Accepted Answer

One round of revisions is included on Day 4 of the build process. We review your feedback and implement changes before launch on Day 5.

Question 19

What platform are websites built on?

Accepted Answer

Websites are built on WordPress with Elementor, hosted on OVH/Plesk infrastructure with Cloudflare for performance and security.

Question 20

How do I get support?

Accepted Answer

Support channels depend on your tier. All tiers get email support. Capture and above get live chat. Scale customers also get phone support and quarterly strategy calls.

Question 21

What are your response times?

Accepted Answer

Urgent issues (site down): 1-hour first response, 4-hour resolution. High priority: 4-hour response, 24-hour resolution. Normal requests: 24-hour response, 3 business days resolution.

Question 22

Do you offer phone support?

Accepted Answer

Phone support is available for Scale ($297/mo) customers, along with quarterly strategy calls. All other tiers can reach us via email and chat.

Questions Before You Buy

Smart Websites

AI Employee

Pricing & Billing

Setup & Delivery

Support

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