Help With Your Account
Submit a ticket, check SLA response times, or contact us directly.
Support Channels by Plan
| Plan | Chat | Phone | Strategy | |
|---|---|---|---|---|
| Launch$249 | ||||
| Capture$97/mo | ||||
| Convert$197/mo | ||||
| Scale$297/mo |
Response Times
Urgent(Site down)
1 hour → 4 hours
High(Feature broken)
4 hours → 24 hours
Normal(General request)
24 hours → 3 business days
Low(Enhancement)
48 hours → Best effort
Need immediate help?
Reach out directly. We respond within 24 hours for all tiers.